Terms of Use

Version of 24 September 2026

Simplified Summary

This summary is here to save you time. It is a plain-language guide, not a replacement for the sections below. Where the summary and the numbered sections differ, the numbered sections govern.

• Who we are. Gloox is made by GymLab Diary LLP, registered in England. You can always reach a person at support@gloox.app.
• What Gloox is. An app for training and nutrition with an AI coach: workouts and a training diary, an exercise catalogue with video, interval training, progress analytics, body measurements with photos, a food diary and a coach mode.
• What Gloox is not. It is not a doctor, a dietitian or a medical service. It does not diagnose anything, and nothing in it is a medical consultation. Speak to a doctor before you start training or change the way you eat.
• The AI can be wrong. Training programmes, chat replies and calorie estimates are produced by an AI model. Estimates made from a photograph are approximations. You can correct any number by hand, and you decide what to act on.
• Free and paid. The training diary, the exercise catalogue, manual and barcode food entry and basic statistics are free. Gloox PRO removes the free limits on the AI coach, AI-generated programmes and AI food analysis, and unlocks advanced analytics and coach mode.
• Subscriptions renew. Gloox PRO renews automatically until you cancel, and you need to cancel at least 24 hours before the current period ends — in your App Store or Google Play account, or in your profile in the app if you paid by card on our website.
• Your content stays yours. Photographs of food, labels and measurements remain yours. You give us permission to process and store them so the features can work, including sending them to an AI model for recognition.
• Coach mode is your choice. If you link your account to a coach, that coach can see your workouts, measurements and food diary and can change your programme and your nutrition targets. You create the link, and you can break it.
• We do not promise perfection. The App is provided as is. We do not guarantee uninterrupted operation and we do not offer uptime compensation. Our liability is limited — but your mandatory consumer rights are not.
• Age. Gloox is for people aged 16 and over.

1. Introduction

1.1. These Terms of Use (the "Terms") are an agreement between you and GymLab Diary LLP, Stoney Works, 8 Stoney Lane, London SE19 3BD, United Kingdom ("Gloox", "we", "us", "our").

1.2. The Terms cover the Gloox mobile application for iOS and Android, the parts of gloox.app that serve the application, and everything you buy or use through them (together, the "App").

1.3. By installing the App, creating an account, or using any part of the App, you confirm that you have read these Terms and agree to be bound by them. If you do not agree with them, please do not use the App.

1.4. How we handle personal data is described separately in our Privacy Policy, published at https://gloox.app/privacy_policy (in Russian: https://gloox.app/privacy_policy_ru).

1.5. These Terms are published in English and in Russian. Both versions have equal force. If the two are read differently, the English version prevails, except where the law of your country of residence requires otherwise.

1.6. We may need to send you messages that are necessary to run the service — for example about your account, a purchase, or a change to these Terms.

2. Eligibility

2.1. You must be at least 16 years old to use the App.

2.2. We do not check anyone's age at registration. We rely on what you tell us, so by using the App you confirm that you meet the age requirement.

2.3. If we learn that an account belongs to someone under 16, we may suspend or close it.

2.4. You also confirm that you are able to enter into a binding agreement in your country, and that nothing in the law that applies to you prevents you from using the App.

2.5. If you are between 16 and 18, use Gloox with the knowledge of a parent or guardian. Where the law of your country sets a higher minimum age or requires the consent of a parent or guardian, that law applies, and by using Gloox you confirm that you meet its requirements.

3. Account

3.1. Most features need an account. One person — one account.

3.2. Please enter accurate information about yourself. Your height, weight, age, training experience and goals feed the calculations the App makes: training load, progression, nutrition targets and calorie figures. Inaccurate data produces inaccurate suggestions.

3.3. Keep your password to yourself and do not hand your account to anyone else. You are responsible for what happens under your account. If you think someone else has access to it, write to support@gloox.app.

3.4. You can delete your account from within the App at any time — see section 14.

4. What the App Does

4.1. Gloox is available on iOS and Android. Depending on your platform and your subscription, the App gives you:

• workouts and a training diary;
• an exercise catalogue with video;
• an AI coach in a chat;
• AI-generated training programmes;
• interval training;
• progress analytics: a muscle map, strength levels, personal records and training volume;
• body measurements, including measurement photographs;
• a food diary, where a meal can be recorded as text, by voice, from a photograph of the dish, by barcode, from a photograph of a label, or by searching for a product by name;
• coach mode, in which a coach works with their clients through the App;
• the Gloox PRO subscription.

4.2. Apple Health, Apple Watch and Health Connect. On iOS the App can work with Apple Watch, read your heart rate and calories through HealthKit during a workout, and save your completed workouts to the Health app. If you turn on "Coach sees my activity", the App also reads your steps, activity, workouts from other apps and sleep from Apple Health (iOS) or Health Connect (Android) so the AI coach can take them into account. Everything works only with your permission, which you can withdraw at any time. We do not use this data for advertising and pass it outside Gloox only to our AI provider to answer your messages, as described in the Privacy Policy.

4.3. Some features need an internet connection — the AI coach, AI analysis of food, generating a programme, syncing with a coach.

4.4. We keep developing the App: features may be added, changed or withdrawn. Material changes to these Terms are covered by section 16.

5. Subscriptions, Payments and Refunds

5.1. What the subscription is. Gloox PRO is a paid subscription. What it includes is set out in section 6. The price, the length of the period and anything else that matters are shown to you in the App before you pay.

5.2. How you can pay.

• On iOS — through the Apple App Store.
• On Android — through Google Play Billing.
• Users in Russia can also pay by bank card on our website, through YooKassa.

5.3. Card details. We do not receive and do not store card numbers. Card data is handled by the payment provider.

5.4. Automatic renewal. A subscription renews automatically for a new period until you cancel it. To avoid the next charge, cancel at least 24 hours before the end of the current period.

5.5. Where to cancel. A subscription bought in a store is managed and cancelled in your account with that store — the App Store or Google Play. A subscription paid for by card on our website is managed and cancelled in your profile in the App.

5.6. Trial periods. Where a trial period is offered, its terms are shown on the payment screen. If you buy a subscription while a trial is still running, the unused part of the trial is forfeited.

5.7. Refunds. For purchases made in a store, refunds follow that store's rules — Apple's or Google's — and are requested from the store. For payments made by card on our website, write to support@gloox.app: we will consider your request in accordance with the law that applies to you. Section 19 sets out how this works for users in Russia.

5.8. Price changes. Prices may change. If the price of a subscription you already hold changes, we will tell you at least 30 days in advance, and you will be able to decline the new price by cancelling the subscription before it renews.

5.9. If a payment fails or is reversed, we may suspend the paid features until the payment is completed.

6. Free Features and Limits

6.1. These features are free:

• the training diary;
• the exercise catalogue;
• manual food entry and food entry by barcode;
• basic statistics.

6.2. These features require a Gloox PRO subscription:

• the AI coach without the free limits;
• AI-generated training programmes without the free limit;
• AI analysis of food — from a photograph, from a label, by searching for a product by name, and in the chat;
• advanced analytics;
• coach mode.

6.3. Without a subscription, limits apply to requests made to the AI, including the number of AI-generated programmes and five free AI food analyses per account. When the free allowance is used up, the feature is offered as part of the subscription; manual entry and barcode entry stay free.

6.4. The current limits are shown in the App, including the five free AI food analyses per account. We may change them — for example because of the cost of the AI models or because of abuse — and section 16 applies to material changes.

7. AI Features and Their Limits

7.1. The training programmes, the replies in the chat and the calorie and nutrition estimates are generated by an AI model.

7.2. AI output can be inaccurate or simply wrong. This is especially true of estimates made from a photograph of a dish or a label: the model judges portion size and composition from an image, and it can be mistaken about both.

7.3. You decide what to do with an AI suggestion. Every figure the AI proposes — weights, repetitions, calories, macronutrients — can be corrected by hand in the App.

7.4. AI output is not a medical, dietary, legal or other professional consultation. Section 8 applies to it in full.

7.5. We may limit the number and frequency of requests to the AI, including for subscribers, to keep the service working for everyone.

8. Health and Safety Disclaimer

8.1. Gloox is not a medical service. The App does not provide medical services and does not make diagnoses.

8.2. The recommendations of the AI coach and the calorie and nutrition calculations are not a medical consultation and do not replace a doctor, a dietitian or a qualified trainer.

8.3. Consult a doctor before you start training and before you change the way you eat.

8.4. Stop immediately if you feel pain, dizziness or otherwise unwell during a workout, and seek medical help.

8.5. You train at your own risk. You are responsible for your technique and for the weights you choose, including where those weights were suggested by the App.

8.6. If a doctor's instructions conflict with anything the App suggests, follow your doctor.

9. User Content and Licence

9.1. Your content stays yours. Photographs of food and of labels, measurement photographs, the files you send to a coach, and everything else you put into the App belong to you.

9.2. To make the features work, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, reproduce and process your content — including passing it to an AI model for recognition, when you use a feature that needs recognition.

9.3. This licence exists only to operate the features you use. It does not allow us to do anything with your content beyond that.

9.4. The licence lasts as long as your content is in the App. How content is deleted and for how long copies may remain in backups is described in the Privacy Policy.

9.5. What you must not upload. Do not upload other people's medical documents, and do not upload other people's personal data without their consent. If you are a coach, section 10 also applies to you.

9.6. You are responsible for the content you upload and for having the right to upload it.

10. Coach Mode

10.1. Coach mode lets a coach work with clients inside the App.

10.2. If you are a client. When you link your account to a coach, you open your workouts, your measurements and your food diary to that coach. The coach can change your training programme and your nutrition targets. You create the link yourself, and you can break it at any time.

10.3. If you are a coach. You are responsible for the recommendations, programmes and targets you give your clients, and for having the right to work with their data. We do not verify your qualifications.

10.4. We are not a party to the relationship between a coach and a client. We provide the tool. Agreements about money, obligations and responsibility between a coach and a client are theirs, not ours.

11. Acceptable Use

11.1. You must not:

• break into the App, reverse-engineer it, or try to get around its limits;
• extract data from the App in bulk, including by automated means;
• resell access, share an account, or pass our material off as your own;
• upload content you have no right to upload (section 9.5);
• use the AI coach to obtain medical, legal or other professional advice;
• use the App to harm yourself or anyone else.

11.2. If you break these rules, section 14 applies.

12. Intellectual Property

12.1. The App, the exercise catalogue, the videos, the texts, the interface and everything else in Gloox belong to us or are used by us under licence.

12.2. We grant you a personal, non-transferable, revocable licence to use the App for your own purposes and in accordance with these Terms. Nothing else is granted.

12.3. This licence does not give you the right to copy, distribute, publish or commercially exploit the exercise catalogue, the videos or any other part of the App.

13. Third-Party Services and Stores

13.1. The App works alongside services we do not control.

13.2. Stores. A purchase made in the App Store or in Google Play is also governed by that store's own terms. Cancellation and refunds for such purchases go through the store (section 5).

13.3. Payments by card. For users in Russia, card payments on our website are processed by YooKassa. We do not receive card numbers.

13.4. AI models. AI features work by sending your request — and, where the feature needs it, your photograph — to an AI model for processing. What is transferred and how it is handled is described in the Privacy Policy; the providers we use are named in sections 12 and 14 of that document.

13.5. Apple HealthKit, Apple Watch and Health Connect. See clause 4.2.

13.6. We are not responsible for third-party services themselves, but this clause does not limit our liability under section 15 for the App itself.

14. Termination

14.1. You. You can stop using the App at any time and delete your account from within the App.

14.2. Deleting your account does not by itself cancel a subscription bought in a store. Cancel it in your App Store or Google Play account (section 5.5).

14.3. Us. We may suspend or close access if you breach these Terms — in particular section 11 — or if we are required to do so by law. Where it is possible and appropriate, we will warn you first.

14.4. Deletion of data after termination is described in the Privacy Policy.

14.5. Sections that by their nature should survive the end of this agreement — including sections 12, 15, 17 and 19 — continue to apply.

15. Disclaimers and Limitation of Liability

15.1. The App is provided "as is" and "as available", to the extent permitted by law.

15.2. We do not promise uninterrupted or error-free operation. We do not commit to any level of availability and we do not offer service credits or compensation for downtime. Maintenance, updates, failures at our providers, and problems with your connection or device can all interrupt the service.

15.3. To the extent permitted by law, we are not liable for lost profit, lost data, or indirect or consequential loss.

15.4. Where we are liable, our total liability is limited to the amount you paid us for a subscription in the twelve months before the event that gave rise to the claim.

15.5. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

15.6. Your mandatory rights as a consumer are not affected by this section. If the law of the country where you live gives you rights that these Terms cannot restrict, those rights apply in full.

16. Changes to the Terms

16.1. We may change these Terms — for example when features change, or when the law does.

16.2. We will tell you about changes in advance. For material changes we will give at least 30 days' notice before they take effect.

16.3. If you keep using the App after a change takes effect, that counts as acceptance of the new version.

16.4. If you do not accept a change, stop using the App, cancel your subscription (section 5.5) and, if you wish, delete your account.

16.5. Every version carries the date at the top of the document.

17. Governing Law and Disputes

17.1. These Terms are governed by the law of England and Wales.

17.2. This does not deprive you of the protection of the mandatory rules of consumer law of the country where you live. Where those rules give you more, they apply.

17.3. Before going anywhere else, please write to support@gloox.app. Most disputes are quicker to settle that way.

17.4. Where disputes are heard. Disputes that cannot be resolved by correspondence are subject to the courts of England and Wales. If you are a consumer, this does not take away your right to bring proceedings in the courts of your country of residence, or to rely on the mandatory consumer protection rules of that country.

18. Apple-Specific Terms

This section applies if you obtained the App from the Apple App Store, and it prevails over anything to the contrary elsewhere in these Terms.

18.1. These Terms are an agreement between you and GymLab Diary LLP only, and not with Apple Inc.

18.2. We, and not Apple, are responsible for the App and for its content.

18.3. Apple has no obligation to provide any maintenance or support for the App.

18.4. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.

18.5. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right — and is deemed to have accepted the right — to enforce these Terms against you as a third-party beneficiary.

18.6. Your use of the App is also subject to Apple's own terms for the App Store.

19. Russian Users

This section applies if you live in the Russian Federation. It adds to the sections above and does not reduce your rights under them.

19.1. Consumer law. Russian consumer protection law applies to you to the extent it is mandatory, and nothing in these Terms limits the rights it gives you.

19.2. Payment by card. You can pay for Gloox PRO by bank card on our website, through YooKassa. We do not receive or store card numbers.

19.3. Cancelling. A subscription paid for by card is cancelled in your profile in the App. Do it at least 24 hours before the end of the current period so that the next charge is not taken.

19.4. Refunds. To ask for a refund, write to support@gloox.app and describe what happened and how you paid. We will consider the request and answer within the time the law allows. If you paid in the App Store or in Google Play, the refund is requested from the store.

19.5. Claims. Send claims and complaints to support@gloox.app. Our details are in section 20.

19.6. Payments on the website. Card payments made on our website are processed through the YooKassa payment service. The receipt and the record of the payment are issued through that service. For any question about a payment, a renewal or a refund, write to support@gloox.app and we will deal with it.

20. Contact

GymLab Diary LLP
Stoney Works, 8 Stoney Lane
London SE19 3BD
United Kingdom

Email: support@gloox.app

Current versions of this document:
English — https://gloox.app/terms_of_use
Russian — https://gloox.app/terms_of_use_ru

Privacy Policy:
English — https://gloox.app/privacy_policy
Russian — https://gloox.app/privacy_policy_ru

Version of 24 September 2026.