1. INTRODUCTION
Welcome to Gloox ("App"). This Terms of Use Agreement ("Agreement") is a legally binding contract between you and Gloox ("we," "our," or "us") governing your access to and use of our fitness app with AI trainer functionality and our website.
By downloading, accessing, or using our app or website, you agree to comply with the terms of this Agreement. If you do not agree to these terms, please do not use our app or website.
This Agreement should be read together with our Privacy Policy, which is incorporated into this Agreement by reference.
Our app is available worldwide, and we strive to comply with local laws in the countries where our users are located. Please note that this Agreement may be superseded by mandatory consumer protection laws in your country of residence. If local laws provide you with more rights than stated in this Agreement, local laws take precedence.

2. DEFINITIONS

• "Account" — a registered account that allows you to access and use the App.
• "Content" — any information, text, graphics, photos, or other materials uploaded, downloaded, or displayed in the App.
• "Free Services" — features and services of the App available to users for free.
• "Premium Services" — additional features and services of the App available to users by subscription.
• "Subscription" — regular payment for access to Premium Services.
• "User" — any person accessing or using the App.
• "User Content" — any Content that a User posts, uploads, shares, stores, or otherwise provides through the App.
• "AI Trainer" — an artificial intelligence feature that provides personalized workout and fitness recommendations.
• "Service Level Agreement (SLA)" — our commitment to service availability and performance standards.
• "Google Play" — Google's digital app distribution platform through which you can download our app.
• "Fitness Data" — information about your workouts, activity, and health collected through the app or connected devices.

3. REGISTRATION AND ELIGIBILITY3.1 Account Creation
To use certain features of the App, you must register an account. When registering, you agree to provide accurate, current, and complete information and to update it promptly. You are responsible for keeping your login credentials secure and for all actions performed through your account.
If you suspect unauthorized use of your account, immediately notify us at support@gloox.app.
3.2 Age Restrictions
You must be at least 16 years old to use the App. By using the App, you represent and warrant that you meet this requirement. The App is not intended for children, and we do not collect information from children under 16 years of age.
If you are between 16 and 18 years old (or until reaching the age of majority in your jurisdiction if that age is higher), you represent that you have obtained permission from your parents or legal guardians to use the App and that they have reviewed and agreed to this Agreement on your behalf. We may request confirmation of parental consent at any time.
Please note that in some countries the minimum age may be higher. If the minimum age in your country is higher than 16, you must comply with local laws.
3.3 Google Play Policy Compliance
By using our app downloaded through Google Play, you also agree to comply with Google Play Terms of Serviceand Google Privacy Policy.

4. LICENSE TO USE4.1 License Grant
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the App for personal, non-commercial purposes.
4.2 License Restrictions
You agree not to:

• Copy, modify, or create derivative works based on the App or its parts
• Decompile, disassemble, or reverse engineer the App
• Remove, alter, or obscure any proprietary notices in the App
• Use the App for illegal purposes or in violation of local, state, national, or international laws
• Interfere with the operation of the App or servers and networks connected to the App
• Attempt to gain unauthorized access to the App or other users' accounts
• Use the App to send spam or unwanted commercial messages
• Use automated systems ("bots," "spiders," "offline readers," etc.) to access the App
• Violate Google Play Developer Content Policy

5. FREE AND PREMIUM SERVICES5.1 Free Services
The App offers certain features and services for free. We reserve the right to change, discontinue, or otherwise modify free services at any time with reasonable notice to users.
5.2 Premium Services
Premium Services are provided by subscription. By purchasing a subscription, you agree to the prices, payment terms, and billing conditions specified at the time of purchase.
Premium Services include:

• Advanced AI trainer features with personalized workout programs
• Detailed progress tracking and analytics
• Ad-free app experience
• Priority user support
• Enhanced integration with fitness devices and trackers
• Additional content and features specified in the app

5.3 Subscription Terms

• Subscriptions automatically renew unless cancelled at least 24 hours before the current period ends
• Payment will be charged to your payment method upon purchase confirmation and at each renewal
• You can manage and cancel your subscription through Google Play account settings or directly in the app
• If you cancel your subscription, access to premium services will continue until the end of the paid period
• Refunds for unused portions of subscriptions are available according to Google Play refund policy and our policy described in section 6.4

Subscription prices may vary depending on region, market conditions, currency exchange rates, and taxes. The current price will always be displayed before purchase.

6. PAYMENT6.1 Pricing
We reserve the right to set and change prices for premium services. We will notify you of any price changes at least 30 days in advance, and they will take effect at the beginning of the next subscription period. If you do not agree to the price change, you may cancel your subscription before the changes take effect.
6.2 Payment Methods
Payment is processed through Google Play Billing in accordance with Google Play payment terms. We accept payment methods available in Google Play, including bank cards, Google Pay, carrier billing, and other methods supported in your region.
You represent that you have the right to use the provided payment method. Payment processing is handled by Google in accordance with their security policies.
6.3 Taxes
Prices for premium services may not include taxes. You are responsible for paying all taxes associated with purchasing premium services. Applicable taxes will be displayed when placing an order in Google Play.
For users from the European Union, prices include VAT at your country's rate. In other countries, local taxes may apply, which will also be displayed during payment.
6.4 Refunds
Our refund policy:

• Google Play Policy: Refunds are primarily governed by Google Play refund policy. You can request a refund through Google Play within the established timeframe.
• 14-day refund guarantee: If you are not satisfied with premium services, you can request a refund within 14 days of your first purchase by writing to support@gloox.app.
• Technical issues: If you encounter serious technical problems that prevent you from using premium services, you may receive a refund or compensation. Please contact our support team.
• Proportional refund: In case of service unavailability for more than 24 consecutive hours, you may receive a proportional refund or compensation as specified in the SLA (section 18).

Refund policy may differ depending on region and local consumer protection laws. Users from the EU, Australia, Brazil, and other countries may have additional refund rights.

7. USER CONTENT7.1 Ownership
You retain all rights to user content that you post in the app and are fully responsible for it. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, create derivative works, distribute, publicly display, and otherwise use your content for the operation, development, and promotion of the app.
This license continues even after you stop using the app, however, we will make reasonable efforts to remove your content upon your request.
7.2 Content Restrictions
You agree not to post content that:

• Violates the rights of others, including intellectual property rights
• Is illegal, harmful, threatening, abusive, defamatory, vulgar, obscene, or otherwise objectionable
• Contains viruses or other malicious code
• Is unauthorized advertising, spam, or promotional materials
• Impersonates another person or organization, or misrepresents your affiliation
• Contains personal or sensitive information about others without their consent
• Violates Google Play Developer Content Policy

We reserve the right to remove any user content that violates these restrictions or is deemed objectionable at our discretion.

8. PROHIBITED ACTIVITIES
You agree not to engage in the following activities:

• Use the app for illegal purposes or in violation of laws
• Harass, threaten, or intimidate other users
• Impersonate another person or organization, or misrepresent your affiliation
• Interfere with the operation of the app or servers and networks connected to the app
• Attempt to gain unauthorized access to the app, other users' accounts, or computer systems
• Use bots, spiders, scanners, parsers, or other automated means to access the app or collect data
• Use the app in a way that overloads, damages, or disrupts its operation
• Sell, transfer, or license access to your account to third parties
• Use the app to send spam or unwanted commercial messages
• Violate Google Play policies or attempt to circumvent their technical restrictions

9. INTELLECTUAL PROPERTY RIGHTS9.1 Our Rights
The App and all its content, features, and functionality (including but not limited to all information, software, text, images, video, audio, design, and structure) belong to us, our licensors, or other providers and are protected by copyright, trademark, patent, and other laws.
Our trademarks and brand identity may not be used without our written consent.
9.2 Feedback
If you provide us with feedback or suggestions about the app, you assign to us all rights to such feedback and agree that we may use it at our discretion without any obligations to you.
If such assignment is not possible under law, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, disclose, sublicense, distribute, modify, and otherwise use such feedback without restrictions.

10. TERMINATION10.1 Termination by You
You may delete your account at any time through the app or by writing to us at support@gloox.app. Account termination does not affect your subscription until the end of the paid period.
In case of account deletion:

• Access to premium services will continue until the end of the paid period
• Your user content will be removed from active use within 30 days
• We will store your data in accordance with our Privacy Policy

10.2 Termination by Us
We may terminate or suspend your account and access to the app immediately, without prior notice, if you violate this Agreement or Google Play policies.
In case of minor violations, we will provide notice and an opportunity to remedy the violation within 14 days before account deletion.
In case of material violations (e.g., law violations or posting malicious content), we may delete the account immediately.
10.3 Effects of Termination
After account deletion:

• Your right to use the app terminates immediately
• We may delete your user content and other information after 30 days
• You may request a copy of your data within 30 days after deletion by writing to support@gloox.app
• If deletion is related to our material breach of terms, you may receive a proportional refund for the unused subscription period

We are not responsible for loss of access to content after account deletion.

11. DISCLAIMER OF WARRANTIES11.1 Not Medical Advice and AI Limitations
The App provides fitness and workout information for informational purposes only. The App is not intended to provide medical advice, diagnosis, or treatment. Always consult with a physician regarding matters related to your health.
Our app includes an AI trainer feature that provides personalized workout recommendations. Please note the following important limitations:

• AI recommendations are not medical advice: The AI trainer provides general recommendations based on data you provide. This is not a substitute for professional medical consultation, diagnosis, or treatment.
• AI can make mistakes: Despite our efforts to ensure accuracy of recommendations, AI technology has limitations. Sometimes recommendations may not be optimal for your situation.
• For information only: All information and recommendations generated by AI are provided for informational purposes only. Use your own judgment and stop any activities that cause pain or discomfort.
• Individual results vary: The effectiveness of workouts based on AI recommendations depends on individual factors: consistency, effort, nutrition, and physiology.
• Regular updates: We regularly update the AI trainer to improve accuracy, but it may not always reflect the latest scientific data.

11.2 Fitness Data Limitations
Our app may collect fitness data from connected devices and sensors. Please note the following limitations:

• Accuracy limitations: Measurements of heart rate, calories, and other metrics are estimates and may be inaccurate. Accuracy is affected by device quality, usage conditions, and individual characteristics.
• Not for medical use: Monitoring features are intended for fitness only and are not intended for diagnosis or treatment of medical conditions.
• Connection issues: Data transmission between devices and the app requires stable connectivity. Technical failures may result in delays or data loss.
• Device compatibility: Not all fitness devices may be compatible with our app. The list of supported devices is specified in the app.

11.3 "As Is" and "As Available"
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS PROVIDED BY LAW. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
This disclaimer does not affect warranties that cannot be excluded or limited by law, including consumer rights in your jurisdiction.
11.4 No Guarantee of Results
We do not guarantee any specific results from using the app. Results depend on individual factors: nutrition, workout consistency, and physiology.

12. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE, OUR AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM THE USE OR INABILITY TO USE THE APP.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THIS AGREEMENT OR USE OF THE APP SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR ACCESS TO THE APP IN THE 12 MONTHS PRECEDING THE DATE OF THE CLAIM.
NOTHING IN THIS AGREEMENT LIMITS OR EXCLUDES OUR LIABILITY FOR:

• Death or injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded by law

Liability limitations apply to the maximum extent permitted by law. In some countries, limitations may not apply fully.
Users from the EU, Australia, New Zealand, and other countries with similar laws may have additional rights that cannot be limited by this agreement.

13. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless us, our affiliates, directors, employees, and agents from any claims, losses, liabilities, expenses (including attorney fees) arising from:

• Your use of the app
• Your violation of this agreement
• Your violation of third-party rights, including intellectual property or privacy rights
• Any claims that your user content caused harm to third parties
• Violation of Google Play policies

This obligation remains in effect after termination of the agreement and use of the app.
In some countries, this provision may be limited by law.

14. FORCE MAJEURE
Neither party shall be liable for non-performance or delay in performance of obligations under this agreement (except payment delays) if caused by circumstances beyond the reasonable control of the party and not due to its fault, including but not limited to: supplier, contractor, carrier failures, natural disasters, government actions, fires, floods, epidemics, pandemics, quarantine, strikes, embargoes, earthquakes, nuclear incidents, extreme weather conditions, Google Play or other platform failures.
In case of force majeure affecting the ability to use the app for more than 30 consecutive days, you may request:

• Suspension of subscription until the end of force majeure
• Extension of subscription for the duration of force majeure
• Refund for unused period if force majeure lasts more than 60 days

15. DISPUTE RESOLUTION15.1 Governing Law
This agreement is governed by the laws of England and Wales, without regard to conflict of law principles.
If you are a consumer and the laws of your country provide greater protection, these mandatory provisions apply regardless of the choice of law.
15.2 Pre-litigation Settlement
Before filing a lawsuit, you agree to attempt to resolve the dispute by contacting us at support@gloox.app. We will try to resolve the dispute via email. If the dispute is not resolved within 30 days, the parties may proceed to formal procedures.
15.3 Arbitration
Any dispute related to this agreement shall be resolved by arbitration under the rules of the London Court of International Arbitration. The place of arbitration is London, England. The language of arbitration is English.
For consumers, arbitration is optional. You may resort to local courts if permitted by the law of your country.
Arbitration is conducted by one arbitrator with experience in software and technology. Each party pays its own costs, but the arbitrator may award cost compensation to the winning party.
15.4 Class Action Waiver
YOU AND WE AGREE THAT WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION.
This waiver does not apply if class actions are prohibited by the law of your country.
15.5 International Dispute Resolution
For users outside the UK, EU, and USA, other dispute resolution mechanisms may apply according to local laws. We respect these requirements and will comply with local laws.
EU users may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

16. CHANGES TO THE AGREEMENT
We reserve the right to modify this agreement at any time. In case of material changes, we will notify you through the app or by email at least 30 days before the changes take effect. The notification will include a brief description of the changes and information about the previous version of the agreement.
By continuing to use the app after the changes take effect, you agree to them. If you do not agree to the changes, stop using the app before the changes take effect.
If changes materially limit your rights or increase your obligations, you may opt out of the changes by deleting your account before the changes take effect and requesting a refund for the unused subscription period.

17. GENERAL PROVISIONS17.1 Entire Agreement
This agreement and the Privacy Policy constitute the complete agreement between you and us regarding the use of the app and supersede all previous arrangements.
17.2 Waiver
Our failure to exercise any right shall not be deemed a waiver of it. Waiver of a right is effective only in writing signed by an authorized representative. Use by either party of any remedy does not deprive it of other remedies.
17.3 Severability
If any provision of the agreement is deemed invalid or unenforceable, it shall be deemed excluded, and the remaining provisions shall continue in full force.
17.4 Assignment
You may not transfer or assign this agreement without our written consent. Any attempt to transfer without consent shall be deemed invalid. We may transfer or assign the agreement at our discretion.
In case of transfer, we will notify you at least 30 days in advance by email or through the app. If you do not agree, you may delete your account and request a refund for the unused subscription period.
17.5 Notices
Any notices under this agreement, including changes to terms, will be sent: (i) by email; or (ii) through the app. The date of receipt shall be deemed the date the notice was sent.
17.6 No Third-Party Rights
This agreement does not grant any rights to third parties.
17.7 Language
This agreement is available in English. Translations into other languages may be provided for convenience, but in case of discrepancies, the English version takes precedence.

18. SERVICE LEVEL AGREEMENT (SLA)
We strive to provide reliable and quality service. Our Service Level Agreement (SLA):
18.1 Service Availability
We strive to maintain service availability at 99.9% per month, excluding scheduled maintenance. We will notify of scheduled maintenance at least 48 hours in advance and conduct it during off-hours when possible.
18.2 Compensation
If service availability is below 99.9% during a month, you may receive compensation:

• 99.0%–99.9%: 10% of monthly fee as compensation
• 95.0%–98.9%: 25% of monthly fee
• Less than 95.0%: 50% of monthly fee

18.3 Extended Outages
In case of an outage lasting more than 24 consecutive hours, you may request a proportional refund or double compensation for that period.
18.4 SLA Exceptions
SLA does not apply to:

• Scheduled maintenance with at least 48 hours notice
• Issues caused by third-party services or circumstances beyond our control
• Issues caused by your equipment, software, or network
• Free services
• Google Play or other platform failures

18.5 How to Receive Compensation
To receive compensation, contact support at support@gloox.app within 30 days of the outage. Provide account details and outage details.

19. THIRD-PARTY SERVICES
The App may integrate with or provide access to third-party services (fitness devices, social networks, etc.). Use of such services is governed by their terms and privacy policies.
We are not responsible for the content, accuracy, policies, practices, or reliability of third-party services. We do not endorse or guarantee third-party content available through the app.
You are responsible for interactions with third-party services, including data exchange. We recommend reviewing their terms and policies before connecting.

20. GOOGLE PLAY POLICY COMPLIANCE
Our app complies with Google Play Developer Content Policy and other platform requirements. By using the app, you also agree to comply with these policies.
20.1 Security and Privacy
We comply with Google Play security and privacy requirements:

• We do not collect sensitive data without explicit user consent
• We use secure methods for data transmission and storage
• We do not share personal data with third parties without consent, except as specified in the Privacy Policy
• We comply with child protection requirements and do not collect data from users under 16

20.2 Updates and Compatibility
We regularly update the app to ensure compatibility with new Android versions and compliance with updated Google Play policies. We recommend always using the latest version of the app.
20.3 Violation Reports
If you believe our app violates Google Play policies, you can report it through Google Play reporting system or contact us directly at support@gloox.app.

21. CONTACT
If you have questions, comments, or requests regarding this agreement or the app, contact us:
Email: support@gloox.app
Mailing Address:
Stoney Works
8 Stoney Lane
London, England
SE19 3BD
We will respond to your request as soon as possible, usually within 2 business days.
For Google Play-related questions:
You can also contact Google Play Support for questions related to payments, refunds, or platform technical issues.