Privacy Policy

1. INTRODUCTION

Welcome to Gloox ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our fitness application with AI trainer functionality ("App") and our website ("Website").
This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through your use of our App and Website, and sets forth your privacy rights. We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws, including the UK Data Protection Act, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable international privacy laws.
Our App is available globally, and we are committed to complying with local privacy laws in the countries where our users are located. Where there is a conflict between this Privacy Policy and local laws, the local laws will prevail to the extent required.
By downloading, accessing, or using our App or Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our App or Website.

2. INFORMATION WE COLLECT

Data Minimization Statement: We only collect and process personal data that is strictly necessary to provide and improve our services. We regularly review our data collection practices to ensure compliance with the principle of data minimization.
We collect the following categories of information:
2.1 Information You Provide to Us
  • Account Information: When you register for an account, we collect your name and email address. Legal basis: Contract performance
  • Profile Information: Information you provide in your user profile, including your height, age, and weight. Legal basis: Explicit consent
  • Training Data: Information about your workouts, exercise routines, fitness goals, and progress. Legal basis: Explicit consent
  • Communications: Information you provide when you contact us for support or communicate with us. Legal basis: Legitimate interests
  • Payment Information: If you subscribe to our premium services, we collect payment information, though payment card details are processed by our payment service providers. Legal basis: Contract performance
2.2 Information We Collect Automatically
  • Device Information: Information about the device you use to access our App or Website, including device type, operating system, and unique device identifiers. Legal basis: Legitimate interests
  • Usage Information: Information about how you use our App or Website, including the features you use, time spent on the App or Website, and other usage statistics. Legal basis: Legitimate interests
  • Location Information: With your consent, we may collect precise location information from your device. Legal basis: Consent
  • Log Information: Information that is automatically recorded by our servers when you access our App or Website, including your IP address, browser type, referring/exit pages, and timestamps. Legal basis: Legitimate interests
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our Website and, where applicable, in our mobile app. For more information, please see Section 12 (Cookies Policy) below. Legal basis: Consent for non-essential cookies, Legitimate interests for essential cookies
2.3 Information from Third Parties
  • Analytics Providers: We use Google Analytics and Firebase to collect information about how you use our App and Website. Legal basis: Legitimate interests
  • Social Media Platforms: If you choose to connect your social media accounts, we may receive information from those platforms. Legal basis: Consent=
2.4 Apple Watch and HealthKit Data
If you use our App with an Apple Watch, we collect the following health-related data with your explicit consent:
  • Heart Rate Data: We collect heart rate information during workouts to provide real-time feedback and optimize your training. Legal basis: Explicit consent
  • Calorie Data: We collect information about calories burned during workouts to track your progress. Legal basis: Explicit consent
This data is collected through Apple's HealthKit framework. In accordance with Apple's requirements:
  • We only access this data with your explicit permission, which you can revoke at any time through your device settings
  • We never sell your HealthKit data to advertising platforms, data brokers, or information resellers
  • We never use your HealthKit data for advertising, marketing, or other use-based data mining purposes
  • We never disclose your HealthKit data to third parties without your explicit consent
You can control which health data our App can access by adjusting your privacy settings in the Health app on your iOS device.
Special Notice on Health Data: Some of the information we collect, such as your weight, height, heart rate, calories, and training data, may be considered health-related data under certain data protection laws. We process this data only with your explicit consent, which you can withdraw at any time.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:
3.1 To Provide and Maintain Our Services
  • Set up and manage your account Legal basis: Contract performance
  • Provide the AI trainer functionality Legal basis: Contract performance and Explicit consent for health data
  • Track your fitness progress Legal basis: Contract performance and Explicit consent for health data
  • Process transactions and send related information Legal basis: Contract performance
  • Respond to your comments, questions, and requests Legal basis: Legitimate interests
3.2 To Improve and Develop Our Services
  • Understand how users interact with our App and Website Legal basis: Legitimate interests
  • Identify usage trends and determine the effectiveness of our promotional campaigns Legal basis: Legitimate interests
  • Develop new features, products, and services Legal basis: Legitimate interests
  • Debug to identify and repair errors Legal basis: Legitimate interests
3.3 To Personalize Your Experience
  • Provide personalized content, such as workout recommendations Legal basis: Contract performance and Explicit consent for health data
  • Remember your preferences and settings Legal basis: Legitimate interests
  • Deliver targeted advertisements (with your consent where required by law) Legal basis: Consent
3.4 To Communicate with You
  • Send administrative messages about our services Legal basis: Contract performance
  • Provide customer support Legal basis: Contract performance
  • Send marketing communications (with your consent where required by law) Legal basis: Consent
  • Respond to your inquiries Legal basis: Legitimate interests
3.5 To Ensure Security and Compliance
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities Legal basis: Legal obligation and Legitimate interests
  • Protect the rights, property, or safety of you, us, or others Legal basis: Legal obligation and Legitimate interests
  • Comply with legal obligations Legal basis: Legal obligation
3.6 Profiling and Automated Decision-Making
Our App uses AI technology to analyze your training data, physical parameters, and fitness goals to create personalized workout plans. This process involves profiling and automated decision-making. The AI considers factors such as:
  • Your previous workout history and performance
  • Your physical parameters (height, weight, age)
  • Your stated fitness goals
  • Your reported limitations or injuries
  • Your heart rate and calorie data from Apple Watch (if you use this feature)
AI Decision Logging and Transparency: All automated decisions made by our AI trainer are logged for audit and transparency purposes. Users may request a summary of AI-driven decisions affecting their workout plans and may contact us to request human review of any automated recommendation.
You have the right to obtain human intervention, express your point of view, and contest any decision made by our automated systems. To exercise these rights, please contact us using the information in Section 14.

4. HOW WE SHARE YOUR INFORMATION

We may share your information with the following categories of third parties:
4.1 Service Providers
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:
  • Cloud Storage Providers: Amazon Web Services (AWS) - stores user data and application infrastructure
  • Payment Processors: Stripe, Apple Pay, and Google Pay - process subscription payments
  • Analytics Providers: Google Analytics and Firebase - analyze app usage and performance
  • Customer Support Services: Zendesk - manages customer support tickets and communications
These service providers are contractually obligated to use your information only as directed by us and in a manner consistent with this Privacy Policy.
Important Note on HealthKit Data: We do not share any data collected through Apple's HealthKit framework with any service providers or third parties, in accordance with Apple's guidelines.
3.2 To Improve and Develop Our Services
  • Understand how users interact with our App and Website Legal basis: Legitimate interests
  • Identify usage trends and determine the effectiveness of our promotional campaigns Legal basis: Legitimate interests
  • Develop new features, products, and services Legal basis: Legitimate interests
  • Debug to identify and repair errors Legal basis: Legitimate interests
3.3 To Personalize Your Experience
  • Provide personalized content, such as workout recommendations Legal basis: Contract performance and Explicit consent for health data
  • Remember your preferences and settings Legal basis: Legitimate interests
  • Deliver targeted advertisements (with your consent where required by law) Legal basis: Consent
3.4 To Communicate with You
  • Send administrative messages about our services Legal basis: Contract performance
  • Provide customer support Legal basis: Contract performance
  • Send marketing communications (with your consent where required by law) Legal basis: Consent
  • Respond to your inquiries Legal basis: Legitimate interests
3.5 To Ensure Security and Compliance
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities Legal basis: Legal obligation and Legitimate interests
  • Protect the rights, property, or safety of you, us, or others Legal basis: Legal obligation and Legitimate interests
  • Comply with legal obligations Legal basis: Legal obligation
3.6 Profiling and Automated Decision-Making
Our App uses AI technology to analyze your training data, physical parameters, and fitness goals to create personalized workout plans. This process involves profiling and automated decision-making. The AI considers factors such as:
  • Your previous workout history and performance
  • Your physical parameters (height, weight, age)
  • Your stated fitness goals
  • Your reported limitations or injuries
  • Your heart rate and calorie data from Apple Watch (if you use this feature)
AI Decision Logging and Transparency: All automated decisions made by our AI trainer are logged for audit and transparency purposes. Users may request a summary of AI-driven decisions affecting their workout plans and may contact us to request human review of any automated recommendation.
You have the right to obtain human intervention, express your point of view, and contest any decision made by our automated systems. To exercise these rights, please contact us using the information in Section 14.